We'd Love to Hear From You

Have a question about an order, product, size, return, or delivery?

Our Customer Care team is here to help.

Before contacting us, you may also find the information you need in our FAQ, Shipping Policy, or Returns & Refunds Policy.

Customer Care

Email: support@rosylucys.com

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.

Please note that response times may be slightly longer during weekends, holidays, promotional events, and periods of high order volume.

Order Support

If you are contacting us about an existing order, please include your:

• Order number

• Full name

• Email address used to place the order

• Description of your question or concern

Including your order number will help us locate your order and assist you more quickly.

Returns & Exchanges

For questions regarding returns or refunds, please include your order number and the item(s) you would like to return.

Please do not send merchandise back before receiving return instructions from our Customer Care team.

For complete information, please review our Returns & Refunds Policy.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please include clear photographs of the item and packaging so that our team can investigate the issue.

General Questions

For questions about:

• Product availability

• Sizing

• Order status

• Shipping

• Returns

• Payments

• Product information

please email us at:

support@rosylucys.com

Thank you for choosing RosyLucys. We appreciate the opportunity to assist you.