Frequently Asked Questions

Orders

Can I modify or cancel my order?

Please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation or changes before your order enters fulfillment. However, we cannot guarantee that changes can be made once processing has started.

Can I change my shipping address?

If you entered an incorrect address, contact us immediately at support@rosylucys.com.

If your order has not yet shipped, we will try to update the address.

Once an order has been dispatched, we may not be able to change or redirect the package.

How can I check my order status?

Once your order has been shipped, you will receive an email containing your tracking information.

You can use the tracking number to monitor your shipment.

Shipping

How long does shipping take?

Orders generally require 1–3 business days for processing.

Standard delivery generally takes approximately 7–15 business days after processing.

Actual delivery times may vary depending on your destination and carrier.

Will I receive a tracking number?

Yes.

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Why hasn't my tracking information updated?

Tracking information may take up to 48 hours to become active after shipment.

Occasionally, carriers may experience delays in scanning or updating tracking information.

If your tracking information has not changed for several business days, please contact Customer Care.

Returns

What is your return policy?

Eligible items may generally be returned within 30 days of delivery.

Items must be unworn, unwashed, unused, undamaged, and returned with original tags attached.

Please see our Returns & Refunds Policy for complete details.

Are Final Sale items returnable?

No.

Items clearly marked FINAL SALE are not eligible for return or refund unless they arrive defective or damaged.

How long does a refund take?

After an approved return has been received and inspected, refunds are generally processed within 5–10 business days.

Your bank or payment provider may require additional time to post the funds to your account.

Can I exchange an item?

We generally recommend returning the original item and placing a new order for the desired size or style.

This allows you to secure the replacement item while inventory is available.

Products & Sizing

How do I choose the right size?

Please refer to our Size Guide before placing your order.

If you are between sizes or need assistance choosing a size, contact our Customer Care team.

Are product colors accurate?

We make every reasonable effort to display product colors accurately.

However, colors may appear slightly different depending on your monitor, screen, browser, or device settings.

Payments

What payment methods do you accept?

Depending on your location and checkout availability, we may accept:

• Visa

• Mastercard

• American Express

• Discover

• JCB

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

Is my payment information secure?

Payments are processed through secure payment providers.

RosyLucys does not ask customers to send complete payment card information by email or other unsecured communication channels.

Contact

How can I contact RosyLucys?

You can contact our Customer Care team at:

support@rosylucys.com

We aim to respond within 1–2 business days.