📧Email: info@Mylulusstore.com
Last Updated: August 15, 2026
We want you to feel confident when shopping with RosyLucys. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.
You may request a return within 30 days of receiving your order.
Return requests submitted after this period may not be accepted.
To be eligible for a return, merchandise must be:
Items that do not meet these requirements may be refused or returned to the customer.
For hygiene and safety reasons, certain items may not be eligible for return.
The following items are generally non-returnable:
Swimwear may only be returned if the original hygienic liner and tags remain intact.
Items clearly marked FINAL SALE at the time of purchase are not eligible for return or refund unless the item arrives defective or damaged.
Sale items are not automatically considered Final Sale unless the product page specifically states that they are Final Sale.
To request a return, please contact our Customer Care team at:
Please include:
Our team will provide further return instructions.
Please do not send items back without receiving return instructions from RosyLucys.
Unless the item is defective, damaged, or incorrectly sent, the customer is responsible for return shipping costs.
Original shipping fees are generally non-refundable.
If an item is confirmed to be defective, damaged, or incorrectly shipped, RosyLucys will provide appropriate assistance regarding return shipping.
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for your refund to be processed after the return has been approved.
Your bank or payment provider may require additional processing time before the funds appear in your account.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.
At this time, we recommend returning the original item and placing a new order for the desired size, color, or style.
This helps ensure that the desired item remains available.
All returned merchandise is subject to inspection.
RosyLucys reserves the right to refuse a return if the merchandise does not meet the conditions described in this policy.
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